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Help Center

Updates & News

Updates & News

Check out this section for all our brand new content!

Network Inbox

How do I customize the load ID I send to my partners?

What is the Network Inbox?

What should I expect when a Rose Rocket partner tenders a load to me for the first time?

How do I bulk reject tender offers?

How do I bulk accept tender offers in the Network Inbox?

How do I reject a tender offer in the Network Inbox?

How do I accept a tender offer in the Network Inbox?

Actionable Inbox Notifications

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Order e-Tracking & e-Rate Confirmations

What is Order e-Tracking?

How does e-Tracking work?

How do I create and share an e-Tracking Link?

How do I create and share an e-Tracking Link with an invite to the Rose Rocket Customer Portal?

When do Order e-Tracking links expire?

How do I add Customers to the Rose Rocket Customer Portal?

How do I revoke a Customer's access to an e-Tracking Link?

How do I revoke a Customer's access to the Customer Portal through Order e-Tracking?

What are e-Rate Confirmations?

How do I send an e-Rate Confirmation with a signature required?

How do I send an e-Rate Confirmation with no signature required?

How do I send an e-Rate Confirmation while dispatching silently within Rose Rocket?

How do I add Partners to the Rose Rocket Partner Portal?

Why am I seeing a different Order ID Number for a Carrier in e-Manifest emails?

What is the Rose Rocket Partner App?

How do I record starting and ending stops on a Manifest?

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Custom Tasks

What is the Custom Tasks feature?

What can I use Custom Tasks for?

How do I get access to the Tasks feature?

How do I manage all Tasks?

How do I apply a Task to an Order?

How do I edit a Custom Task on an Order?

How do I complete a Custom Task on an Order?

How do I delete a Custom Task from an Order?

How do I hide Tasks on an Order?

How do I apply a Task to a Leg?

How do I edit a Custom Task on a Leg?

How do I complete a Custom Task on a Leg?

How do I delete a Custom Task from a Leg?

How do I apply a Task to a Manifest?

How do I edit a Custom Task on a Manifest?

How do I complete a Custom Task on a Manifest?

How do I delete a Custom Task from a Manifest?

How do I update my Tasks settings?

How do I add a new Task type?

How do I edit an existing Task type?

How do I delete a Task type?

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Accounting

Changes When Mapping Manifests To QBO

Introducing: Flexibile & Intuitive Carrier Billing

Introducing: Flexible Commission Billing