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QuickBooks Error Code 5010

If you are receiving this error code while trying to export an Invoice to QuickBooks, continue reading to learn more about how to rectify the error.

Rose Rocket Error Message:

Multiple users are working on this invoice. To export this invoice please delete the existing invoice in QBO.

QuickBooks Error Message:

{"Fault":{"Error":[{"Message":"Stale Object Error","Detail":"Stale Object Error : You and Albert Renaud were working on this at the same time. Albert Renaud finished before you did, so your work was not saved.","code":"5010","element":""}],"type":"ValidationFault"},"time":"2020-09-28T09:10:32.379-07:00"}

Steps to Resolve:

  1. In order to rectify this error, log into your QuickBooks account
  2. Locate the Invoice that already exists within QuickBooks
  3. Delete this Invoice entirely from within your QuickBooks account
  4. Return to Rose Rocket and continue where you left off on the Invoice
  5. When exported to QuickBooks, the error should no longer appear