Setting up Online Payments

Start accepting online payments, right within your invoicing workflow. See if you’re eligible and learn how to get started.

Who is eligible for online payments?

Online payments are available to US customers who:

• Have a US-based business, meaning a US address, bank account and business tax ID.
• Invoice in USD. We currently only process USD invoices. Any CAD invoices will not be eligible for online payments.
• Have access to the Accounts Receivable - Tier 1 and Payments - Tier 0.

How do I know if I have access to online payments?

To see if you have access to payments, navigate to Settings and then look for Online Payments under Organizational Settings. If you want access to Online Payments, or think you should have access but don’t, please reach out to our support team.

How do I set up online payments?

You can set up online payments on the Settings page, in the section called Online payments. The app will also prompt you to enable online payments when you send an invoice.

Note: Only Admin users can set up Payments.

To set up payments, head to the Online payments section of the app and click on the button that says Connect your bank account. From here, you’ll complete a standard onboarding application required by our payment partner. The application should only take 5-6 minutes to complete.

What happens after I submit my application?

After you submit your application, our payment partner (Rainforest) will have to process it. This typically takes a couple of hours, but may take longer if there are any missing documents or data discrepancies. Once your application has been processed, you’ll receive an email notification stating you’ve been successfully onboarded and can begin using the Payment feature.

Note: While your application is processing, you can still send invoices, but your customers won’t be able to pay your invoices using Rose Rocket until your onboarding is complete. For this reason, we recommend checking the status of your onboarding on the Online Payments Settings page prior to asking any of your customers to pay you via Online Payments.

Helpful tips for your application

When completing your application, keep the following tips in mind.

• You will be asked for your MCC code. While this code should auto-fill, these are the codes. you should use:
  • 4214 for Carriers
  • 4215 for Brokers
• Average Ticket Volume is your average invoice amount
• High ticket is your largest invoice amount
• Average monthly volume is your typical invoice volume in a month, or annual volume divided by 12.

If you have any issues completing your application, please reach out to our support team. 

For answers about payment fees, processing time and more, check out our Frequently Asked Questions.