Driver Mobile App
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      Driver Arrival Times

      Learn how drivers log arrival times in the mobile app, and how teams can view or update them to improve delivery tracking and communication.

      Description Summary

      Rose Rocket makes it easy for drivers to log arrival times at pickup and delivery stops using the Driver Mobile App. These updates sync automatically to the platform, giving dispatchers and customer service teams real-time visibility into stop activity.

      User Segment

      Drivers, Dispatchers, CSRs, Carrier Admins

      How It Works

      Driver arrival times can be recorded in 2 ways.

      Driver Logs Arrival via Mobile App

      1. Driver Opens Assigned Order
        The driver logs into the Rose Rocket Driver App and taps on the assigned order.

      2. Tap the Stop
        From the list of stops, the driver taps into the pickup or delivery stop they are arriving at.

      3. Tap on “Actions” > "Arrive at task"
        Upon arriving at a task location (e.g., pickup or delivery), tap on Actions and click the Arrive button to log the date and time.

      Manually Update Arrival Time in the Platform

      1. Navigate to the Order
        Go to the relevant Order in the Orders module.

      2. Click on "Tasks"
        Driver arrival times are stored in Tasks within the orders.

      3. Click on the "Actual Arrival Time" Field
        Manually enter the arrival date and time.

      Use Case Examples

      • A driver logs arrival at a customer dock, and the CSR sees it in real time.

      • A dispatcher updates an arrival time manually after receiving a call from a driver who had phone trouble.

      Best Practices

      • Encourage drivers to log arrivals as soon as they reach a stop for accurate data.

      • Review arrival timestamps regularly to monitor delays or early arrivals.

      • Use this data to improve scheduling and identify bottlenecks at high-traffic locations.

      Common Issues & Troubleshooting

      Arrive button is not working—can I fix it?
      If the "Arrive at task" button is not functioning, completely close the app and then restart it. If the problem persists, consider uninstalling the app and then reinstalling it to ensure you have the latest version.