Dispatch orders to drivers

This guide is designed to show carriers how to dispatch orders to drivers using the Driver Mobile App. It provides detailed instructions and helpful tips to streamline your delivery process and enhance collaboration with your drivers.

Table of Content 

Dispatch orders to drivers

Use the Driver Mobile App on the road

Set up GPS location tracking: In-app and ELD integration

Dispatch orders to drivers

Once you have created an order using either OrderBot or manually, the order is ready to be dispatched to your driver. Follow these steps to dispatch orders: 

1. Create a Driver and Invite Them 
   • Click on “Add Driver” and fill in the required details.
   • Send an Invitation to the driver, prompting them to activate the Driver Mobile App. 
2. Assign the Driver to the Order
   • Select the order you want to dispatch.
   • Assign the previously created driver to the order.
3. Create and Assign Assets
   • If the order requires specific assets, create them in the Asset module.
   • Assign the necessary assets to the order by going into the order details. 
4. Send Order Details to the Driver 
   
   • Once all details are set, click “Send” to send the shipment information to your driver. 
   • A mobile notification will be sent to your driver containing all necessary details and instructions.

Here is an interactive tutorial that walks you through step-by-step instructions on dispatching orders. 

Use the Driver Mobile App on the road

The Driver Mobile App is a powerful tool for effective order management and centralized communication. Here’s how your drivers can make the most out of the app:

1. Accept and View Orders
   • Open the Driver Mobile App on your phone. 
   • New orders will appear in the “Assigned” tab.
   • View detailed order information, including delivery addresses, commodities, accessorials and contact information. 
2. Communicate with Dispatch
   • Utilize the built-in functions to share status updates with the Dispatch. 
   • Provide updates on your progress or report any issues directly through the app. 
3. Capture Documents
   • Use the app to capture PODs, such as photos or electronic signatures.
   • Ensure transparency and maintain a record of completed orders in the app. 

Explore the interactive guide below to see how drivers can effectively use the Driver Mobile App while on the road. 

Set up GPS location tracking

Get location updates while minimizing interrupting drivers by setting up GPS location tracking in the Driver Mobile App. Follow the instructions below to enable location sharing in the Driver Mobile App:

1. Open the Driver Mobile App and navigate to the “Active” tab.
2. Enable “Sharing Location” to allow the app to access your device’s location. 
3. You can turn off location sharing at any time. 

Additionally, customers with the free subscription can connect with over 30 ELDs, such as Motive, Samsara, Geotab, or Verizon. Users can manually enable ELD integration for individual orders with a free subscription. The last known location data will appear in the order or manifest's map view. 

1. Head into an order that you want to track. 
2. In the Data Panel, click "Connect to ELD" and log in with your ELD credentials.
3. The driver's last known location will appear on the map and in the Last Know Location field for 30 minutes. You can reenable the ELD connection every 30 minutes.
   
   

    

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