Carrier Compliance Management Board

Learn how to manage and track partner carrier compliance documentation in Rose Rocket.

The Partner Compliance feature helps you track and manage compliance documentation for your partners, including insurance, certifications, and other required documents. The system automatically monitors document expiration dates and maintains partner compliance status.

Table of Contents

Video tutorial

View compliance documents

Adding new compliance documents

Approving compliance documents

Understanding compliance status

Handling expired documents

Creating additional fields for carrier compliance

Troubleshooting

Check out our tutorial video below, or keep scrolling for step-by-step guide:

Viewing Compliance Documents

1. Navigate to the Partner Compliance Board
   

   

2. View all compliance documents in a list format
3. Use filters to sort by:
   • Compliance type
   • Status
   • Expiration date
   • Insurance amount
   • Partner
4. Create a new view for Expiring soon to keep track of this quickly

Adding New Compliance Documents

1. Click the "Create compliance" button
2. Select the compliance type
3. Fill in information:
   • Issuing authority
   • Insurance amount
   • Policy number
   • Effective date
   • Expiry date
4. Upload supporting documentation

Note: New compliance documents are automatically set to "Pending approval" status and will update the partner's status to "Needs review." Once all compliance documents are "Approved," the partner's status will change to "Active."

Approving Compliance Documents

To approve a compliance document:

1. Review the compliance details and documentation
2. Verify all information is correct
3. Change the status to "Approved"

The partner's status will automatically update to "Active" when all required documents are approved.

Handling Expired Documents

The system automatically:

• Checks for expired documents daily
• Marks expired documents as "Expired"
• Updates partner status to "Compliance issue"

To resolve expired compliance:

1. Submit new compliance documentation
2. The new document will be set to "Under review"

Understanding Compliance Status

Compliance documents can have the following statuses:

• Under review: New or modified compliances that are pending admin approval
• Approved: Documents verified by admins
• Expired: Documents past their expiration date

Partner status is automatically updated based on compliance status:

• Needs review: Has compliance documents under review
• Active: All required compliance documents approved
• Compliance issue: Has expired compliance documents

Creating Additional Fields for Carrier Compliance

You can leverage Rose Rocket's Object Builder to create additional fields to store more information about carrier compliance in Rose Rocket. Contact your Rose Rocket administrator for assistance with Object Builder. 

For instance, you can add additional compliance types:

Troubleshooting

Common issues and solutions:

1. Cannot approve compliance
   • Verify you have admin permissions
   • Change this under roles and permissions by role
2. Partner status not updating
   • Check if all required compliance types have approved documents
   • Verify that no documents are expired
3. Cannot submit new compliance
   • Ensure you're selecting the correct compliance type

Need Help?

Contact your Rose Rocket administrator or support team for assistance with:

• Setting up custom compliance types
• Modifying compliance workflows
• Permission-related issues
• Technical support