BorderConnect - How do I learn how to use BorderConnect?

In this article we have prepared a few resources for brand new users of the BorderConnect software.

If you're a new user of BorderConnect and want to learn how to use the software, there are plenty of resources available to you. If you ever need assistance with your BorderConnect and Rose Rocket integration, please always feel free to reach out to us at

If you're looking for assistance that is more specific to BorderConnect, please feel free to check out any of the following resources:

BorderConnect Support Wiki

BorderConnect has compiled a Support Center as a self-serve platform to assist you with using their software. According to their site, "The BorderConnect Support Wiki is a free-to-use resource to help familiarize yourself with using BorderConnect ACE (CBP) and ACI (CBSA) eManifest software. The wiki has articles covering many scenarios users may come across when using BorderConnect. The wiki also contains valuable information on the cross-border procedures for North American highway carriers, and the steps carriers and drivers must follow for specific shipment types."

The BorderConnect Support Wiki is available here

BorderConnect Software User Guide

Within the BorderConnect Support Wiki is a page dedicated to new users of the software. This will provide you with an overview of the software and how to use it.

The BorderConnect Software User Guide is available here

BorderConnect's Video Tutorials on YouTube

BorderConnect also provides video tutorials on how to use the software. They offer a variety of different playlists including Software Tutorial Videos, ACE eManifest Tutorial Videos, and ACI eManifest Tutorial Videos.

BorderConnect's YouTube page is available here


Whether you're a new or existing user of BorderConnect, these resources are always available for you to learn more about the software and how to best use it within your business and with the Rose Rocket integration.